HrtX24 Support
Platform support for patients and clinicians.
HrtX24 support can help with account access, clinician verification, technical issues, request status, and general platform questions. HrtX24 support is not for medical advice, clinical communication, emergencies, symptoms, records, diagnoses, medications, or treatment questions.
Do not submit medical information
Do not send symptoms, diagnoses, medications, medical records, images, laboratory results, insurance information, dates of birth, treatment questions, or urgent clinical concerns through HrtX24 support.
If you may have a medical emergency, call emergency services or go to the nearest emergency department.
What support can help with
Contact HrtX24
For platform support, email:
support@hrtx24.com
Please include only non-medical platform details such as your role, general issue category, and request ID if needed. Do not include clinical information.
Safe support message example
“I am a clinician having trouble logging in,” or “My request ID is not updating.” Do not include medical details.
Support guidance by role
Patients
Use support for platform issues only, such as request status, website access, or notification problems. Medical questions should go directly to your clinician or appropriate medical service.
Go to request page →Clinicians
Use support for login access, profile verification, availability settings, specialty information, or practice workflow questions.
Clinician login →Practices
Practices may contact HrtX24 about onboarding multiple clinicians, updating profile information, or connecting existing booking workflows.
For clinicians →Need a clinician match?
Use the request workflow for clinician access matching by state and specialty. Do not submit clinical details through the request form or support email.
Request a Match