What is HrtX24?
HrtX24 is a clinician-access matching platform that helps route limited patient requests to available licensed clinicians by current physical state, specialty, clinician license status, verification, and availability.
HrtX24 Help Center
Frequently Asked Questions About Licensed Clinician Matching
Learn how HrtX24 works for patients and clinicians, including specialty matching, state-license routing, clinician availability, privacy-conscious request design, and what happens after a clinician accepts a request.
Quick overview
For patients
Submit a limited request using state and specialty only. Do not enter medical details.
For clinicians
Maintain availability and receive requests that match licensure, specialty, and verification status.
For privacy
HrtX24 is designed as an access-matching layer, not a medical intake or medical record system.
Questions and answers
Is HrtX24 a medical practice?
No. HrtX24 is not a medical practice, emergency service, hospital, telemedicine group, or clinical care provider. HrtX24 helps with clinician access matching. Medical care, clinical intake, scheduling, records, and communication occur outside HrtX24.
How does HrtX24 match patients with clinicians?
HrtX24 routes requests using objective matching criteria, including the patient’s current physical state, requested specialty, clinician active license state, clinician verification status, and real-time availability.
What information does a patient submit?
The request flow is intentionally limited. Patients select their current physical state and requested specialty. Patients should not submit symptoms, diagnoses, medications, medical records, laboratory results, images, insurance details, or urgent clinical information.
Why does HrtX24 ask for current physical state?
Clinician licensure is state-specific. HrtX24 uses the patient’s current physical state to help route requests only to clinicians who are actively licensed in that state.
What specialties does HrtX24 support?
HrtX24 is being built for Internal Medicine, Family Medicine, Cardiology, Endocrinology, Rheumatology, Nephrology, Pulmonology, Sleep Medicine, Dermatology, Gastroenterology, Infectious Disease, Neurology, Orthopedic Surgery, General Surgery, ENT / Otolaryngology, Ophthalmology, Optometry, Physical Medicine & Rehabilitation and related clinician specialties as verified clinician availability expands.
Can I request a cardiologist through HrtX24?
Yes. HrtX24 is designed to support cardiology and related cardiovascular access requests when verified clinicians are available and licensed in the patient’s selected state.
Can I request internal medicine or family medicine?
Yes. HrtX24 supports internal medicine and family medicine access requests, depending on clinician availability, licensure, and verification status.
Can I request specialists such as endocrinology, nephrology, rheumatology, pulmonology, sleep medicine, dermatology, gastroenterology, infectious disease, or neurology?
Yes. These specialties are part of the HrtX24 specialty-matching roadmap and may be available depending on verified clinician participation in each state.
Does HrtX24 support surgical and procedural specialties?
HrtX24 is also being built to support selected specialties such as orthopedic surgery, general surgery, ENT / otolaryngology, ophthalmology, optometry, and physical medicine and rehabilitation when clinicians are verified and available.
Are clinicians verified?
HrtX24 is designed around verified clinician profiles, active license-state matching, specialty information, and clinician-controlled availability. Verification processes may include clinician identity, specialty, license, and practice information.
What happens after a clinician accepts my request?
After a clinician accepts a request, next steps occur outside HrtX24 through the clinician’s own scheduling, booking, practice portal, office process, or secure communication workflow.
Does HrtX24 store medical records?
No. HrtX24 is not designed to collect or store medical records, images, laboratory results, clinical notes, prescriptions, insurance cards, or diagnostic information.
Can I use HrtX24 for emergencies?
No. HrtX24 is not for emergencies, urgent symptoms, or time-sensitive medical conditions. If you may have a medical emergency, call emergency services or go to the nearest emergency department.
Is HrtX24 available nationwide?
HrtX24 availability depends on verified clinicians who are actively licensed and available in the patient’s current physical state. Coverage may vary by state and specialty.
Can clinicians join HrtX24?
Yes. Licensed clinicians may join or claim a profile, maintain availability, and receive requests that match their specialty, license state, and acceptance preferences.
How do clinicians control availability?
Clinicians can indicate whether they are online and accepting requests. HrtX24 uses availability status as part of the routing process.
Does HrtX24 replace a clinician’s practice website or patient portal?
No. HrtX24 is intended to help initiate access. It does not replace a clinician’s website, booking portal, patient portal, EHR, scheduling process, or clinical communication system.
Still have questions?
HrtX24 is built to improve clinician access while keeping the initial request process simple, privacy-conscious, and focused on objective routing criteria.